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MICROLINE 3390 FAQ's & Troubleshooting

If you have a specific, identifiable problem with your product, you may be able to minimise downtime by using our troubleshooting search tool to find a quick a solution.

• OKI Printer Driver Compatibility with Windows 8/Server 2012

  Microsoft released their latest version of Windows called Windows 8 in October 2012

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• What are all the ports on my printer for?

  On the back of your printer you will see a selection of different ports, ranging from the power socket to network and usb ports and perhaps a parallel port.

• Get to know your product

  Learn how to identify the name of your printer and the consumables used in it.

• Can I transfer a file to my printer using FTP?

• What is "Form Tear off"? How do I set it and turn it off?

  'Form tear off' refers to the perforated edge of the paper. This setting sets the page to tear off in the same position after every print.

• How do I print a Menu Map?

• What is "Top of Form" (TOF) and how do I set it?

  Top of Form (TOF) relates to the print start position i.e. the position the printer starts printing from at the top of the page.

• Electromagnetic Compliance (EMC)

  Most OKI products are classified for Class B environments. However the inclusion of certain options can change the rating of some configurations to Class A.

• The driver isn't available in my language

  You have two options if the driver isn't available in your language:

• I get a print underrun / overrun error, the output is like a barcode or the text is cropped.

  This problem can sometimes be caused by the cable.

• The Norwegian characters Øø are printed as Yen and Cent characters

  In the printers menu-setting under Symbol Set set slashed O to Yes

• The alarm light is on and the 15 CPI is flashing.

  In order to get the alarm light off, please follow the instructions below.

• Is my parallel port configured to the ECP Standard?

  To check how the parallel port is configured, use the following procedure:

• How can I configure my printers IP address from a UNIX workstation or PC without the management software?

  The IP address can be temporarily assigned using the "ping" and "arp" commands on either a PC or a UNIX station.

• Netware Routing concept

  In Novell NetWare world, the each device is identified by a pair of Network ID and No

• Products supported by OKI NDPS Gateway

  The following products are supported by OKI NDPS gateway:

• Why are DNS packets sent in TCP and not UDP?

  DNS (Domain Name Service) is used in order to resolve host names in TCP/IP network.

• I cannot define custom paper size under Windows NT

  To define a custom paper size, go to Start/Settings/Printer and click on File/Server Properties and create New Form and click OK.

• Creating a Custom Paper with Windows 2000 & XP Standard Drivers and Oki SIDM drivers

  To be able to create a 'Custom Paper' with the Standard Microsoft Drivers (Supplied on the Windows disk) and with Oki's SIDM drivers, you need to create the Custom Paper in the Server Properties:

• Why are my comment boxes not printing from MS Excel?

  If your comment boxes are not printing from MS Excel then it is possible that this option has been disabled within MS Excel. If you want your comment boxes to be printed then it is necessary to enable this option within MS Excel.

• Can I configure my printer with a web browser?

  All Oki Network printers have an internal web server built in which can be used for configuring the device.

• When Hebrew-OC or Hungarian-CWI is selected, some local characters cannot be printed

  Please set "Code Page Only" for "Setup"/"Select Language Set" in Menu

• Which OKI products are supported under OS/2?

  .

• What username and password combination do I use when applying configuration changes using a web browser?

  All Oki network printing devices support configuration changes via a standard web browser such as Internet Explorer or Netscape Navigator.

• How do I de-install a driver?

  Deinstalling a driver uses the following Windows default method:

• The Norwegian characters ÆØÅæøå are printed as [\]{|}

• The menu light flashes on the printer and the printing stops

  This is a Printhead Thermal Alarm

• What should I do if the printout is smudged?

• The top part of the text is missing.

  Solution

• Does my Oki printer support bar codes?

• Do I have to use TCP/IP for SNMP?

  SNMP was designed by the Internet community and therefore was initially implemented over TCP/IP.

• The alarm light is on and the 15 CPI is flashing.

• When we select Hebrew-OC or Hungarian-CWI, some local characters cannot be printed.

• I cannot define custom paper size under Windows NT.

  To define a custom paper size, go to Start/Settings/Printer and click on File/Server Properties and create New Form and click OK.

• My printer prints rubbish from a Windows Test page.

• The Norwegian characters Øø are printed as Yen and Cent characters.

• How do I print the EURO symbol on my Oki Dot Matrix Printer?

  Depending upon the age of your printer, it may require an upgrade to support the EURO symbol.

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