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FAQ's & Troubleshooting

If you have a specific, identifiable problem with your product, you may be able to minimise downtime by using our troubleshooting search tool to find a quick a solution.

• Strange error messages appear on the Mac print queue

  Printing is unaffected by this issue

• What driver do I use for Small Business Server 2011?

  Small Business Server is built on Windows Server 2008 R2

• What types of media are colour Image Drums lifted for when Monochrome printing?

• Authenticating with Secure Protocol

  When setting up the MC860 to use secure protocol, it is vital to specify the name of the secure protocol server in UPPER CASE on the printer.

• Why does Print Control log show "Unknown Job"?

  The print control logs may show "UNKNOWN JOB" instead of displaying the correct name for the job.

• Job Accounting on the B4000 series

  .

• How do I change the redial interval on my OKIFAX2510/OKIOFFICE2530?

  In order to change the redial interval on your OKIFAX 2510 / OKIOFFICE 2530, you may firstly need to enable the redial parameters on your unit.

• Fonts downloaded by SDM do not have the correct typeface ID

  When downloading TrueType fonts with SDM, the typeface identifier is an option by which the font may be chosen.

• How do I clear a paper jam?

  The OKIFAX 160 is equipped with sensors that quickly recognise a paper or document jam.

• Where is the best place to install my machine?

  Your OKIFAX160 should rest securely on a stable, flat surface. If the unit should fall, it can be damaged or cause injury to people.

• What optional features are available?

  .

• What features are included as standard?

  The OKIFAX160 uses Laser technology to provide excellent printing quality at 600x600 dpi resolution and a high printing speed of 16 pages per minute.

• How do I make copies?

  Your OKIFAX160 can be used to make copies of original documents.

• How do I replace the toner cartridge on my Okifax 160?

  To replace the toner cartridge in your Okifax 160 :

• I installed a printer under Windows NT. The Windows test page sent to the printer shows "Letter tray Request" on the front panel.

  Check your regional setting first. It may set as "USA"?

• Removing Printer Drivers: Windows 2000 & Windows XP

  Applies to: - All printer drivers - Windows 2000, Windows XP

• Can I change the power save setting?

  The default power save time for these printers is zero seconds and it is not possible to change this setting.

• What is PBX?

  PBX stands for Private Branch Exchange

• The image received on my fax machine is very poor

  Contact the person sending the fax and ask them to change their Resolution and Type of Original settings.

• My fax machine is connected to a PBX and I cannot dial out

  You must enter your dial prefix before the telephone number for each number that you dial or program into your machine.

• How do I prepare documents to maximise appearance?

  Suggestions for maximising appearance:

• What is Black Overprint?

  The industry term Black Overprint enables printing of 100% black characters onto a coloured background without removing the background colour from behind the characters.

• LDAP search Attributes and Additional Filter

  Under the LDAP settings on the C9800MFP there are 2 buttons that are relevant to an LDAP search filter. These are "Attributes" and "Additional Filter".

• Custom paper size settings are not retained when I print from MS Word using Epson emulation

  Introduction - There are some known issues with early versions of the Epson emulation driver for Windows XP that if a user sets up a custom paper size in the driver and also MS Word then these settings may not be correctly transferred to the printer.

• Is it possible to reset the language of my printer back to English without using the Operator Panel Language Utility?

  Introduction - The "Operator Panel Language Utility" allows a user to change the language that appears on the printer's LCD panel when a menu setting is accessed/changed, the utility is provided on the CDs supplied with the product and can also be downloaded from the public website: http://www.okiprintingsolutions.com

• Does my OKIPOS Printer support Windows Vista?

  .

• Where can I find a printer driver for Windows Vista?

  There is no Vista driver for the ML6300FB on the Windows installer DVD/CDs.

• Can I use the Windows XP driver with Vista for my printer?

  The OKI versions of the Windows XP drivers for these products should not be used under Windows Vista as these drivers will cause the print spooler to crash.

• How do I enable my OKIFAX 4515 for pulse dialling?

  To enable your OKIFAX 4515 for pulse dialling you should carry out the procedure below.

• How do I load Cut Sheet paper?

  .

• The driver isn't available in my language

  You have two options if the driver isn't available in your language:

• Should I use the PCL or PostScript driver?

  Two printer drivers are supplied with your printer: one for PCL emulation and the other for PostScript 3 emulation.

• Setting up a CIFS scanning service

  A brief introduction to CIFS - CIFS is a network protocol which is used most commonly to allow users to share files on a network.

• Sending ESC commands to a printer connected via USB

  .

• Requirements for viewing Macromedia FLASH files

  You will need Macromedia Flash Player to view flash files

• What is CIFS?

  CIFS: Common Internet File System - originally known as Server Message Block (SMB)

• Using Oki printers on SCO Unix

  Question - How can I use Oki printers with SCO Unix?

• How to confirm whether your job is EMF-spooled or RAW-spooled

  Sometimes you may need to know whether your printing job is spooled in EMF format or RAW format.

• How to create an Overlay using the C9600 PCL Driver

  This article outlines the 3 basic steps required to create an Overlay and also includes an animation that simulates the steps.

• Printing booklets from Word using the C9800 PS and PCL driver

  To print a booklet you have to set up both the document properties and driver correctly.

• How can I make the multipurpose tray the default source when copying documents?

  .

• Setting up IPP printing on a C9800

  The following procedure can be used to set up IPP printing on a C9800

• Under what circumstances should I use both the colour and greyscale strips to perform calibration?

  When calibrating using ColorCal Colorwise > Calibrator, you are offered the extra option of calibrating the scanner itself for example if the scanner has been "serviced".

• Sometimes when I calibrate my printer I am asked for both colour and greyscale strips but often only greyscale strips are required, why is this?

  The standard calibration procedure for the printer/scanner requires only the greyscale strip.

• Calibration sets: Do I have to calibrate the 'Copier Screen' profile first?

  .

• How often should I clean the printer?

  To keep your printer in good operating condition, you are advised to clean it regularly.

• How do I load cut sheet paper?

  .

• Does my printer support bar codes?

  .

• How do I load continuous forms?

  .

• What is Combine Separations?

  Combine Separations‡ is an option available in the C9800 PostScript printer driver† for combining separations which have been created in a DTP Application. Diagram 1 (below) shows the graphic from the C9800 PostScript printer driver which is used for switching Combine Separations ON and OFF.

• How do I upload a Patch to the C9800?

  The print queue can be verified (or changed) by following the steps described below.

• How do I print the Color Charts?

  The resident Color Charts† can be printed by following the process described below.

• What is Saddle Stitch printing?

  Saddle Stitch is an industry term used to describe a booklet† printout which inserts one folded signature‡ into another, then fastens the signatures with wires through the centre fold of the gathered signatures.

• Is it possible to Create and Combine Separations?

  .

• How do I replace the fuser?

  Before replacing any consumables it is necessary to power off the printer using the safe shutdown procedure described in the Knowledgebase article "Shutdown/Restart process" which is linked below.

• How do I replace the belt unit?,

  Before replacing any consumables it is necessary to power off the printer using the safe shutdown procedure described in the Knowledgebase article "Shutdown/Restart process" which is linked below.

• How do I change the image drum?

  Before replacing any consumables it is necessary to power off the printer using the safe shutdown procedure described in the Knowledgebase article below.

• What is "power save" mode?

  Power save mode is an energy saving feature of printers.

• What does "Time to First Print" mean?

  Time to first print is the time taken (at room temperature) for the trailing edge of the first sheet of paper to exit the printer subsequent to the hopping roller beginning rotation.

• I get a print underrun / overrun error, the output is like a barcode or the text is cropped.

  This problem can sometimes be caused by the cable.

• I can't select 'stacker face up' from Adobe Pagemaker 6.5 or 7.0 when using Windows

  Driver Version: v1.0 PS Software Version: 6.5 or 7.0

• The staus monitor displays a connection error.

  This error message can indicate there is a problem with the cable.

• Dye-Sublimation option not functioning as expected.

  You must install a new driver, monitor-software and select the OKI_LPT Port.

• I want to use the letter headed paper in the front tray and standard paper in tray 1.

  How do I set this up to switch automatically within an MS Word document?

• The Norwegian characters Øø are printed as Yen and Cent characters

  Set switch on the printers mainboard to ON-position

• What is top of form (TOF)?

  Top of Form (TOF) sets the print start position. The factory default is 1" from the top.

• The Norwegian characters Øø are printed as Yen and Cent characters

  In the printers menu-setting under Symbol Set set slashed O to Yes

• The Norwegian characters ÆØÅæøå are printed as [\]{|}

  This problem can be fixed by going into the printers menu-setting

• The alarm light is on and the 15 CPI is flashing.

  In order to get the alarm light off, please follow the instructions below.

• The Norwegian characters ÆØÅæøå are printed as [\]{|}.

  In order to change this, please follow the instructions below:

• The printer does not communicate with the PC via the parallel interface.

  In order for your printer to communicate with the PC via the parallel interface, please follow the instructions below.

• Is my parallel port configured to the ECP Standard?

  To check how the parallel port is configured, use the following procedure:

• There are small horizontal lines running completely through my printouts.

  There is no colour being printed in those areas. Is there anything I can do?

• My printer prints rubbish from a Windows Test page.

  Check the driver matches the emulation selected in the menu.

• How can I configure my printers IP address from a UNIX workstation or PC without the management software?

  The IP address can be temporarily assigned using the "ping" and "arp" commands on either a PC or a UNIX station.

• What is "URL Link"?

  When you want to send scanned images via e-mail, you can avoid sending a mail that has a huge data size by "URL"

• What is "Job Build"?

  C9800 MFP has a function called "Job Build".

• How do I manually perform Auto Density Calibration?

  Before using a Spectrophotometer (or Densitometer) to colour calibrate the C9800/C9800GA/C9800MFP via EFI's Calibrator Utility it is necessary to perform Auto Density Calibration.

• My Excel worksheet won't fit on a single page

  Due to differences between the scaling method used in the printer driver and the Microsoft Excel application it is possible that some documents may not always appear to be scaled correctly when shown on print preview or printed out.

• Can I print barcodes from Solaris?

  There are various ways to try to print a barcode but depending on the application and the barcode font required it may not be possible.

• Why is there dampness on the edge of my printout?

  If your printer or MFP has been idle for a while (perhaps overnight), the initial printout may have very small amounts of dampness along the leading edge of the printout (for the first page or two).

• Is the Black Toner Crushed or Round?

  The majority of Oki's Black Toner is round and not crushed.

• How do I change Print Queues in OKILPR?

  The print queue can be verified (or changed) by following the steps described below.

• Can I remotely discover the CU Firmware version using Command WorkStation?

  Yes, it is possible to obtain the CU Firmware version of a C9800 printer by examining the bottom right-hand corner of Command WorkStation.

• Can I disable Colour Copying and make only B+W Copying available?

  No, it not possible to disable Color Mode when copying via the Scanner Operator Panel.

• How do I enter Admin Setup mode?

  Admin Setup mode can be accessed by following the process described below.

• Where is the best place to install my machine?

  Please see below for tips on where the best place to install your machine is.

• How do I clear a paper or document jam?

  Please follow the steps shown below to try and clear a paper or document jam.

• How do I read the fuser Serial number?

  The 13 digit serial number on the fuser unit can be read below.

• Is it possible to use Command Workstation without a printer connection?

  In order to use Command Workstation, a valid server (printer) connection must be available.

• Levels of authentication available with the OkiLAN 510w (wireless NIC)

  The screenshot below is taken from the web configuration page of the OkiLAN 510w.

• After replacing the toner we have noticed dots on the page

  The problem may be solved by printing a few cleaning pages.

• Problems printing booklets from Acrobat Reader

  Software Version: >6.0

• How do I print using IPP from Mac OS X 10.4.x?

  Software Version: Mac OS 10.4.x

• What is the life expectancy of my consumables?

  The life expectancy of all available consumables for the C9600 and C9800 series are listed below.

• Why is there no oil-roller in my printer?

  Oki has developed a new type of toner; an non-oil based toner fusing unit consumable.

• The LCD displays "CHANGE DRUM", what does this mean?

  This message simply means that the appropriate coloured drum unit should be replaced.

• The printers LCD panel or status monitor displays "Change Drum". What should I do?

  This message indicates that the drum has reached 90% of its life and will need to be replaced in the near future.

• Is it possible to modify the scanner's colour profiles when using a USB connection?

  To modify the colour profiles and densities in the scanner for copying the network setup tool must be used. OKI Printing Solutions do not currently supply any alternative software tools with this functionality. As the network setup tool requires a network connection it is not possible to adjust these settings via USB.

• I have transparencies that I wish to printout on my OKIPAGE 8c/8c+ how do I set this up?

  Instructions on how this is done are shown below.

• I want to laminate the pictures I have printed. Is there anything special I need to do?

  You can laminate documents/pictures without problems when using the standard Micro Dry inks.

• What equipment is needed for Linearisation?

  Best Colorproof supports the following equipment for performing Linearisation.

• Can I install a hard disk drive in my C7200/C7400?

  A large volume 5GB hard disk is standard in C7400 and some versions of C7200.

• Windows XP and SC1000

  Unfortunately, OKI are unable to provide a Windows XP driver for this product.

• Mac OS X Tiger (10.4) - Printer options are disabled

  Some options in the Printer Features section of the driver may be unavailable. The options cannot be selected (i.e. they are greyed-out).

• Netware Routing concept

  In Novell NetWare world, the each device is identified by a pair of Network ID and No

• Why does printing stop when my consumables reach end of life?

  In order to ensure that print quality is unaffected and to avoid damage to your Oki Printing Solutions printer, the product will stop producing printed copies once a consumable should be replaced.

• Why is there a UV Filter on ES-1000 Spectrophotometer?

  Gretag's EyeOne doesn't have a UV Filter. However, the ES-1000 Spectrophotometer has a UV Filter.

• Can I use Hotfolders with Mac OS X?

  It is not possible to create hotfolders using Mac OS X.

• Is SIDM Emulation supported?

  Depending on the model, please see below.

• How do I configure a OkiLAN 510w card in a wireless only environment?

  The easiest way to configure an OkiLAN 510w on a C9600 is by using the Web configuration page, but this is only possible if you can connect to the printer across a wired network.

• Supported file formats in C9800 MFP

  The C9800 can output date using one of three different file formats.

• What is PDF?

  Software Version: Adobe Acrobat

• Print Colour from DOS

  Printing colour from Dos can be done using ESC codes.

• Is a Hard Disk Drive required to use Print Control software?

  No, the Print Control Server I.D. and settings can be stored in the printer's internal flash memory so an optional hard disk drive is not required.

• Using PostScript Forms with Storage Device Manager

  Driver Version: Win 98 4.4.1 WinNT 5.1.2(105) Software Version: 1.0.x.x

• How can you check the amount of free space remaining on the printers hard disk?

  Software Version: 1.0.1.2

• Why is the "Direct" queue faster than the "Print" queue?

  The "Direct" queue is faster than the "Print" queue because they each operate in a different way as follows:

• What is error 50105?

  Error Code 50105 has the following meaning - CIFS Login fail, Check ID and Password

• What is the hardware specification of the C9800 Controller Board?

  These specification details are true at the time of writing this article and may change in future.

• Can I align paper trays for custom paper sizes?

  It is only possible to align trays for set paper sizes such as A4, letter etc.

• Which type of punch unit should I select in the driver?

  The driver for your product should automatically select the correct punch unit if one is installed in your finisher.

• Products supported by OKI NDPS Gateway

  The following products are supported by OKI NDPS gateway:

• What options are available?

  There are 5 variants of the C9800 available:

• What is Fiery Downloader?

  Fiery Downloader is a utility that allows the user to download PS, PDF, EPS and TIFF files to their printer.

• How do I configure printing groups?

  Setting up printing groups on the C9800 requires three steps: 1. Enable the printing groups function on the printer. 2. Create printing groups. 3. Configure each user's driver settings to send the correct printing group information.

• How do I configure Fiery Downloader?

  Setting up Fiery Downloader for the first time can be quite tricky as the descriptions for the required fields are not very clear, the diagram and descriptions below should help with this:

• Can I use the ES-1000 to scan the Patch Page in any direction?

  No. There is a specific scanning direction which must be followed when using EFI's Color Profiler Kit to measure the coloured strips on the Patch Page.

• What options are available?

  There are 4 variants of the C9600 available:

• New Features for OkiLAN 8200e & OkiLAN 510w - Web Printing

  Web printing is a function that prints PDF files transferred from a web browser.

• New features - SSL/TLS Encryption (Cipher)

  With the OkiLAN 8200e & OkiLAN 510w you can configure encryption for IPP and web communication between the printer and a client PC.

• New features - SNTP

  Both the OkiLAN 8200e & OkiLAN 510w support SNTP (Simple Network Time Protocol).

• New features - IPP Authentication

  IPP authentication is a new feature supported by the OkiLAN 8200e & OkiLAN 510w network cards. It is only supported on client PC's running XP/Win2000 onwards.

• New features - email domain filter

  You can configure the OkiLAN 8200e or OkiLAN 510w network cards to accept or deny incoming e-mails based on the parent domain of the sender.

• How do I use Kodak's Greyscale Strip to calibrate the C9800MFP?

  The C9800MFP can be colour calibrated using Kodak's Greyscale Strip by following the procedure described in this article.

• Can I Calibrate the Scanner Unit of C9800MFP?

  The Scanner Unit of a C9800MFP can be colour calibrated via Command WorkStation. Follow the process described below to calibrate the Scanner Unit.

• PrintSuperVision (PSV) Java 1.x and JCE 1.2.1 expiry issue

  Overview: The Java Cryptography Extension (JCE) is a set of packages that provides a framework and implementations for encryption, key generation/agreement and Message Authentication Code (MAC) algorithms. Support for encryption includes symmetric, asymmetric, block and stream ciphers. JCE is provided as an add-on prior to J2SE 1.4 and is included as part of J2SE 1.4.x and later.

• Is duplex printing possible under Linux?

  Although there is currently no driver available for this product for Linux it is possible to use this printer in a Linux environment by either of the following methods:

• What is the life expectancy of consumables used in my printer?

  The life expectancy of C7000series printer toner cartridges, image drums, transfer belts and fuser units are listed below.

• Print Control Server can cause Storage Device Manager to fail

  There are circumstances where Oki Storage Device Manager (SDM) fails to communicate with any printer from a particular PC.

• Serial I/F switch settings

  DIP Switch Setting for the optional serial I/F that is available for these printers.

• Calibration Chip

  Where automatic colour calibration is concerned, the calibration chip (found on the underside of the shutter plate) can have an effect on print quality.

• What are EFI Hot Folders?

  EFI Hot Folders is a utility that allows the user to print PDF, PS, EPS or TIFF files on their C9800 GA without having to open them in an external application first.

• How do I replace the waste toner container?

  Before replacing any consumables it is necessary to power off the printer using the safe shutdown procedure described in the Knowledgebase article below: "Shutdown/Restart process"

• What type of paper should I use?

  We recommend the following guidelines when selecting paper and other media for use in these printers:

• How do I replace the Fuser?

  When the fuser unit reaches the end of its product life, CHANGE FUSER UNIT is displayed in the control panel. Fuser unit life is approximately 60,000 A4 sheets.

• How do I replace the belt unit?

  When the transfer belt reaches the end of its product life, CHANGE BELT UNIT is displayed in the control panel.

• How do I clear a paper jam?

  The location of the paper jam will determine the steps required to clear the printer.

• How do I change the language on the operation panel?

  Use the following steps:

• Is it possible to print booklet using the postscript driver?

  In general, booklet printing works correctly with windows and for that reason this option is shown in the driver

• How do I make my own business cards?

  It is easy to create your own business cards by using the Oki Template Application and the following steps:

• What is Mixed Media?

  Mixed Media is a driver function on the C9800 that allows the user to choose a different paper source for different sections of their document.

• How do I print in booklet format so that the pages appear in the correct order when folded?

  It is possible to print a document in such a way that it will appear as a booklet when folded by making a simple driver setting adjustment.

• What are the escape commands for printing duplex?

  If the printer has an optional duplex unit fitted and it is not possible to use the printer driver then the following escape commands can be used to enable two-sided printing.

• Which print queue should I use with each Oki Utility?

  The following table shows which print queue should be selected when using Oki Utilities supplied with the C9800.

• What is 'WebDownloader'?

  WebDownloader is a feature on the C9800 web page.

• What is DocBuilder?

  DocBuilder is part of Command WorkStation and can be used to view thumbnails of rasterised jobs.

• What is Command WorkStation?

  Command Workstation is a Job Management application that is used by Administrators to monitor, control and manipulate print jobs.

• What are printing groups?

  Printing groups is a feature that allows an administrator to restrict printing on the C9800 to only specified groups.

• What are print queues and why would I use them?

  The C9800 supports three different types of print queue:

• How does Command WorkStation aid Job Flow?

  Command WorkStation is a Job Management application that is used by Administrators to manage and control the Job Flow.

• How do I select a print queue when using Oki LPR?

  After adding a C9800 using Oki LPR v4.0 or above it is possible to change the print queue. The following method describes how to select the 'Print', 'Hold' or 'Direct' queue.

• How do I select a print queue when using direct I.P. printing?

  When a printer is added for direct I.P. printing the default queue will be the 'Print' queue. By editing the connection properties it is possible to change the queue selection to 'Hold' or 'Direct'.

• How do I RIP and unRIP a job from Command WorkStation?

  From Command WorkStation it is possible to RIP (process) or unRIP a document. The easiest way to do this is shown below.

• How do I preview a document from Command WorkStation?

  To preview a document from Command WorkStation you must:

• How can you tell if a job has been processed (RIPped)?

  Within Command WorkStation it is possible to view processed (RIPped) and unprocessed jobs, so how can you tell the difference?

• Access Levels of Command WorkStation

  There are 3 levels of access to Command WorkStation; the login screen is shown below.

• Shutdown/Restart process

  In order to protect the contents saved in the internal hard disk drive (HDD) unit the C9600, C9800, C9800 MFP and C9800 GA printer should be shut down by the following steps.

• Microsoft File and Printer Sharing and booklet printing

  Problem When printing booklets, pages are not printed in the correct order

• Printer displays "Fatal Error 02"

  Case 1 - PCL data problem

• I cannot define custom paper size under Windows NT

  To define a custom paper size, go to Start/Settings/Printer and click on File/Server Properties and create New Form and click OK.

• How do I make copies?

  You can use your OKIFAX 4510 to make copies of an original.

• How do I clear a paper jam?

  Instructions:

• Does my printer support barcodes?

  ML280 Elite supports barcode as resident

• Why do my Transparencies have blotches?

  This is a common complaint from customers using transparencies when printing with non-impact printers. This article uses a colour image to portray the blotches on the printed transparency sheet however it could apply to any of OKI's non-impact printers.

• Mac OS X - No printing / Print queue stopped

  Symptoms:Upon sending a job to the printer :[1] The job disappears completely and is not printed, or[2] The job remains stopped in Print Center (OS X 10.2) / Printer Setup Utility (OS X 10.3)

• Can I use glossy media with my C5400?

  The C5400 does not support glossy media.

• Toner counters are not being reset when a new toner is installed

  The toner counters will only be reset if a new toner cartridge is installed after the printer has displayed toner low. Installing a new toner cartridge before this message is displayed will have no effect on the counters.

• Where is the best place to install my machine?

  The following should be adhered to:

• What features are included as standard?

  This fax machine uses Laser Technology to provide excellent printing quality at 600x600 dpi resolution, and a high printing speed of 8 pages per minute.

• What is "Interface Mode" & "Interface Timing" in OkiLAN 7120e?

  The OkiLAN 7120e print server connects to the printer via the serial interface card slot. Internal communication between the print server and the printer is via a parallel interface. The OkiLAN 7120e therefore has the following settings that relate to the parallel interface:

• Can I use the latest V2 driver with the original version of the C7100/7300/7500 & C9300/C9500?

  The latest printer driver for the C7000 & C9000 series states that it is for the V2 however this driver is compatible with the original versions of these products.

• "PS3EMUL ERROR" displayed when using printer with the S700 Scancopier

  The S700 scanner needs to be set to the correct profile for the printer as below:

• What options are available?

  The following options are available for ML280 Elite:

• What is the life expectancy of my consumables?

  Ribbon Life: Approximately 3 million characters in Utility mode (re-inking cartridges)

• How do I rear feed paper from the rear of the printer?

  When using fan-fold paper, adjust the distance between the sprocket pins at the ends of the platen to the holes in the paper. Fan-fold paper can be fed from the rear of the printer or, if a slotted stand is available, from underneath.

• How do I clear paper jams?

  Rear Feed Jams and Single Sheet Paper Jams

• What is The Visible Spectrum?

  The definition of The Visible Spectrum is as below:   The region of the electromagnetic spectrum that can be perceived by human vision, approximately the wavelength range of 0.4 mm to 0.7 mm.

• Installer problems

  If any problems or error messages are experienced installing Oki software or utilities it may be helpful to check the following site for solutions.

• Creating a Custom Paper with Windows 2000 & XP Standard Drivers and Oki SIDM drivers

  To be able to create a 'Custom Paper' with the Standard Microsoft Drivers (Supplied on the Windows disk) and with Oki's SIDM drivers, you need to create the Custom Paper in the Server Properties:

• What printers can I use the latest V2 driver with?

  The latest printer driver for the C7000 & C9000 series states that it is for the V2 however this driver is compatible with the original versions (C7100/7300/7500 & C9300/C9500) of these products.

• My printer keeps indicating paper out alarm even though there is paper installed

  The most likely cause is that the paper sensor groove in platen (LHS) is not being covered by paper.

• I'm getting strange symbols, incorrect fonts etc. when I try to print

  Check that the printer driver you have selected in your software matches the printer emulation.

• Known limitations of OkiLAN 7120e

  OkiLAN 7120e has the following limitations:

• How much toner is saved in "Toner Save" mode?

  If we consider a 500 page A4 job at 5% duty then the results are as follows:

• Errors when installing Okifax Driver on Windows 2000

  Unimessage Pro CD v1.0 to 2.1a

• Why would a Graphics Art House buy a C9500 GA Printer?

  The key benefit of the C9500 GA printer over inkjet is: * speed * reliability of output * stability of colour over a period of time (inkjet is prone to fading)

• Why should I carry out Re-Linearisation each day?

  "Linearisation" in Best Colorproof corresponds to "auto gamma correction" in the C9500 printer.

• Why is the ICC Profile specific to each media type?

  As explained in the article entitled "What is a Paper Profile?" the ICC Profile is specific to each media type that is used with the C9500 GA printer. For example, the IT8 Test Chart of chart 1 will look slightly different when printed on different media types. It could be the case that one media type is very grey in appearance (perhaps like recycled paper) and another media is very white in appearance (perhaps like a very bleached and high quality paper).

• Who will Linearise the printer for me?

  Oki Europe Limited do NOT provide a service for Linearisation.

• Who will create an ICC Profile for me?

  OKI Printing Solutions do not provide a service for creation of ICC Profiles.

• Where can I get Reference Profiles?

  Reference profiles can be obtained by following one of the 4 methods detailed below:

• Where can I get Paper Profiles?

  Paper Profiles can be obtained by following one of the 4 methods detailed below: 1. create paper profile in-house yourself 2. obtain paper profile from a third party company 3. obtain them from Best Web page 4. obtain them from Best CD-ROM 2

• What is the process of Base Linearisation?

  The process for Base Linearisation is as follows.*

• What is the difference between Base Linearisation and Re-Linearisation?

  Base Linearisation creates a Linearisation profile. Re-Linearisation adjusts an existing Linearisation profile.

• What is Re-Linearisation?

  You can adjust the linearisation profile by performing a Re-Linearisation.

• What is Linearisation?

  It should be remembered that each printer has a different output characteristic (gamma curve, colour balance).

• What is Base Linearisation?

  You can create a linearisation profile when performing a Base Linearisation.

• What is an ICC Profile?

  An ICC profile is a file that describes how a particular device reproduces colour. It describes the device's colour space. ICC profiles can be created for three types of devices: a display device (monitor), an input device (a scanner or digital camera), or an output device (a printer). A profile that accurately characterises a device gives you the best results in a colour-managed wokflow.

• What is a Reference Profile?

  While the ICC standard covers the entire process chain from image creation to image output and therefore recognises a number of different profile types, the output colour profiles are of crucial importance for working with Best Colorproof. For example, output profiles describe the colouring behaviour of LED printers, printing presses and similar devices.

• What is a Paper Profile?

  The colour profile of an output device describes its colour reproduction capabilities. This is dependent to a large degree on the materials used. For example, the following would be considered: * the material being printed on (e.g. paper type) * the colours being printed * the toners being used for printing * parameters such as screen width, screen angling and resolution

• What equipment is needed for Linearisation?

  Best Colorproof supports the following equipment for performing Linearisation.

• How long does it take to Linearise the printer?

  The following table contains an estimate of time for completing each type of linearisation.

• How do I ensure that the colours in my proof print are the same as my target offset print?

  The following table shows check items to reproduce the same colour as your target offset print.

• How can I reduce a Moiré pattern?

  There is no method to reduce a moiré pattern which may be evident in a printout from the C9500 GA printer when using Best Colorproof software.

• Do OEL provide a service for linearising my printer?

  No. Oki Europe Limited do not provide a service for Linearisation. We suggest the following methods for linearising the C9500 GA printer.

• Do OEL provide a service for creating an ICC Profile?

  No. OEL DO NOT provide a service for creating ICC profiles.

• Do I have to turn off Auto Density Mode when I use Best Colorproof?

  No. You should keep "AUTO DENSITY MODE" on.

• Can I change the halftone screen?

  No. There is no method for changing the halftone screen patterns.

• Colour registration does not work

  Possible causes and resolutions:

• Error message on the display reads "Invalid data, Press ON LINE"

  This may be caused when using the automatic network installer via OKI LPR on the driver CD e.g. in WindowsNT4.0, the Print Processor is set to "winprint / RAW" as default.

• OKI CD Installer problem on Windows NT 4

  There is a known problem with the OKI CD Installer when using some Arabic and Hebrew enabled versions of Windows NT 4.

• Why are my comment boxes not printing from MS Excel?

  If your comment boxes are not printing from MS Excel then it is possible that this option has been disabled within MS Excel. If you want your comment boxes to be printed then it is necessary to enable this option within MS Excel.

• What is Portrait printing?

  Portrait printing is when the correct orientation of a printout appears with the shortest edge in the horizontal direction.

• What is Landscape printing?

  Landscape printing is when the correct orientation of a printout appears with the longest edge in the horizontal direction.

• What is Banner Printing?

  Banner Printing involves a custom media size such as that labelled in diagram 1.

• What does the Signature option do when booklet printing?

  Within the Layout tab of the PCL printer driver there is a pull-down menu labelled Signature.

• How do I prevent a printed web page being cut off at the right hand side?

  The following customer enquiry is typical of the problems experienced by many users when attempting to print the contents of a web page.

• What do the symbols * and # mean on an Activity Report?

  On an activity report if the * symbol appears before a TX time, this indicates that the communication lasted for longer than one hour.

• What is Colour Swatch Utility used for?

  Oki's Colour Swatch Utility is used to device-dependently match a printed colour to a user's target colour.

• Network Interface Operating Mode

  The Fast Ethernet 7100e and 7100e+ support the following modes:

• What Oki Printers can be used under Linux?

• How do I load the paper?

• Can I use more than one protocol to print to my printer?

  Yes

• Can I configure my printer with a web browser?

  All Oki Network printers have an internal web server built in which can be used for configuring the device.

• Where is the best place to install my machine?

• The display tells me to replace paper even though there is paper in the paper tray

  Make sure that the paper is correctly stacked in the tray.

• The display is blank

  Check the power cable to make sure that it is firmly connected.

• My received faxes sometimes look distorted

  If the document received is wider or longer than the paper you have loaded into your paper tray, your fax machine automatically reduces either the width or the length of the document to fit on your paper.

• My fax machine does not immediately switch to TEL mode when I make or receive a voice call

  Try pressing the Stop key. Your fax machine will return to stand-by mode so that you can converse.

• My fax machine disconnected before I could answer a voice request

  You must answer a voice request while the warbling tone is being emitted.

• I want to answer an external phone but the fax machine always answers first

  If you are using an external telephone, change the user function setting for ring response on your fax machine.

• I keep getting reports I do not want

  Check your user function settings and turn off the reports you do not want.

• I have set the fax machine for delayed transmission but it did not send

  Check the display to make sure that you have set the clock on your fax machine to the correct time.

• I have sent a fax but the image the remote fax received was very poor

  If your document had a lot of small type, complex illustrations, photos, or was very light or very dark, try changing the Resolution and Type of Original settings (see "Loading Documents" in "Basic Operations" - user guide).

• I have sent a fax but it was received completely blank

  Make sure that you have correctly loaded your document face down.

• How do I make copies?

  Your fax machine can also be used to make copies. You can make up to 99 copies at one time. Your fax machine automatically makes all copies in FINE mode. STD, EX.FINE and PHOTO mode can be selected manually by pressing the YES key.

• How do I make copies?

  Your fax machine can also be used to make copies. You can make up to 50 copies at one time. Your fax machine automatically makes all copies in FINE mode. STD, EX.FINE and PHOTO mode can be selected manually by pressing the YES key.

• How do I clear a paper jam?

  If your fax machine displays PAPER JAM or NO PAPER when the paper tray still contains paper, there may be one or more sheets of paper jammed in the machine. To clear a paper jam, follow the instructions below.

• How do I clear a document jam?

  When a document jam occurs, your fax machine beeps and an error message appears in the display. If the jammed document looks like it is positioned straight in your feeder, press the Stop key to try to feed the document the rest of the way throught the feeder. If this fails, follow the instructions below.

• What features are included as standard?

  This fax machine uses advanced Light Emitting Diode technology to transfer received and copied images to plain paper. It is designed to make the sending and receiving of faxes a fast and trouble-free process.

• What optional features are available?

  See below:

• The display shows a communication error

  This alarm indicates any number of problems.

• Nothing happens when you press the control panel keys

  Turn the fax machine off, wait 10 seconds, then turn it on again.

• My received documents are light or have vertical streaks on them and I am not out of toner

• My phone does not ring if the fax is set tel./fax answering mode and incoming call is a voice call

  This is normal.

• My fax machine will not poll a remote fax machine

• My fax machine will not dial

  Check the power cable and wall outlet and machine are switched ON. Make sure that the telephone line (not your external telephone or handset) is connected to the LINE outlet on the back of your fax machine.

• My fax machine does not answer the phone or receive faxes

• My documents jam

  Check the document for wrinkles, tears or other damage. Make sure there are no staples or paper clips and that the paper is clean and dry.

• I tried dialling with a One Touch key or an Auto Dial code but nothing happened

• I am constantly receiving unsolicited advertising on my fax machine

  Try using the closed network function.

• How do I replace the image drum unit?

  If you have dirty print-outs then the image drum may have accumulated toner on it. Press the Select Function key, then the 10/Printer Cleaning One Touch key and the YES key. Your fax machine prints a cleaning page to clean the image drum. Repeat this procedure several times and then check again if you still have dirty print-outs. If this procedure does not solve the problem, your fax machine needs a new image drum unit. Contact your supplier to order one. If the faxes you receive are light or have vertical streaks in them and you are not out of toner, or if your fax machine displays a REPLACE DRUM CART. message, your fax machine needs a new image drum unit. The life of an image drum depends on a number of factors, including temperature and humidity, the type of paper you use, and the number of pages per job. Contact your supplier to order one.

• How does paper affect the appearance of my printout?

  Paper as a material is a matted, dried mass of cellulose which can be created from wood or cotton pulp. In addition to cellulose, paper can also contain a number of additives.

• What is simplex printing?

  Simplex printing is the industry term used to describe one-sided printing.

• What is duplex printing?

  Duplex printing is the industry term for "printing on both sides of the paper". Sometimes, this is also referred to as "2-sided printing".

• What is booklet printing?

  Basically, if you have 12 pages of A4 data which are printed using conventional methods then twelve pages of A4 media would be used. The printed document would consist of twelve printed sides of data. Only one side of each of the twelve A4 sheets would be used for printing.

• How do I replace the belt unit?

  The belt unit is located under the four image drums. This unit requires replacement approximately every 50,000 pages.

• How do I replace the fuser?

  The fuser is located inside the printer just behind the four image drum units.

• Does the network card work in full or half duplex mode?

  The network interface cards have four operating modes as follows:

• How do I change the language on the C5100/C5300 Operation Panel?

  The language for use on the C5100/C5300 Operation Panel can be selected from one of the following twelve options. English, French, German, Italian, Spanish, Swedish, Norwegian, Dutch, Danish, Turkish, Portuguese, Polish

• How do I clear a paper jam?

  Paper jams can occasionally occur, the following explains how to clear them quickly and simply.

• What type of paper should I use?

  Your printer will handle a variety of print media, including a range of paper weights and sizes, transparencies and envelopes. The best performance will be obtained when using standard 75~90g/m² paper designed for use in copiers and laser printers. Suitable types are: Ajro Wiggins Colour Solutions 90g/m²; Colour Copy by Neuisedlier. Use of heavily embossed or very rough textured paper is not recommended.

• What is the life expectancy of my consumables?

  The life expectancy of the C7100/C7300/C7500 series printer toner cartridges, image drums, transfer belts and fuser units are listed below.

• What options are available?

• "LaserWriter 8 cannot be used because of an internal error" (error -192)

  Applies to: Mac OS 9.x and earlier, Classic environment Oki PostScript Utility

• Printer Alarm 4

  Display says: "Printer Alarm 4" / "Printer Alarm 4 - Check Users Guide". - But users Guide tells nothing about Printer Alarm 4

• Memory Error

  Display shows "Memory error" and nothing works.

• How do I print multiple copies when using Jetsuite?

  When using Jetsuite it is not possible to request multiple copies of a document to be printed.

• Why is there a solid vertical band on my page?

  If the printout has a dark vertical band throughout a solid printed colour (see images) then it is possible that the LED Head requires to be cleaned.

• Why are there light vertical bands on my printout?

  If the printout has vertical bands of light printing (or no printing) throughout a solid image then it is possible that the LED Head requires to be cleaned. An LED Head Cleaning Cloth (alcohol cloth) is supplied in the box of every new Toner Cartridge. Use this alcohol cloth to gently wipe along the surface of the LED Lens Array. Some residual toner may be evident on the cloth after cleaning the Lens Array. The following images demonstrate the type of vertical banding which may be fixed by cleaning the LED Lens Array.

• What is the maximum load for envelopes in the multi-purpose tray?

  The maximum load in the multi-purpose tray is:

• What is REG FINE ADJUST in MenuMap?

  REG FINE ADJUST in the MenuMap can be used to move the Cyan, Magenta and Yellow printing templates with respect to the Black printing template.

• What is Fatal Error 112?

• How do I install my USB or parallel port printer on Windows XP?

  When using Windows XP to install one of the listed printers using the software included on the installation CD, it may be found that it is not possible to install the printer when it is connected to a local port, e.g. parallel or USB, as the "Local printer" option is disabled.   This functionality is intentional and was introduced due to problems encountered in installing unsigned drivers on Windows XP. If an unsigned driver is installed before the printer is connected, Windows XP searches for other potential drivers, some of which may be unsuitable.   Rather than risk potential problems caused by installing the wrong driver, this functionality has been disabled and it is instead recommended that users install a locally connected printer by using the "Plug and Play" functionality of Windows XP. This article describes the recommended alternative method of installation for printers connected by USB or a parallel port.

• Configuring web links in an Oki network printer

  All Oki network printers have a built in web server which allows network and printer settings to be configured. On printers that have an OkiLAN 7300e or OkiLAN 8100e network card installed, user defined web links can be added to the built in web pages.

• Pantone Option Disabled

  Applies to: Windows 95/98/Me PostScript drivers.

• What duplex paper sizes does my printer support?

  The following paper sizes are supported by the duplex option:

• How can I tell the difference between the paper trays for the C9200/9400 and C9300/9500?

  Each option has a label attached to the rear face of it, which identifies the different models in the range, C9200/9400 options and C9300/9500 options.

• Can I use a C5100 with the S700 A4 CCS?

  The C5100n is not supported with the S700 A4 CCS.

• Driver installation issue affecting some versions of Windows XP

  There is a known issue which affects some versions of Windows XP, particularly when Microsoft updates have been applied to the Operating System after Service Pack 1. It does not affect installations of Windows XP where the only update applied has been Service Pack 1, or other Windows Operating Systems such as Windows 95, 98, ME, NT4 or 2000.

• Certain characters don't print on Mac OS 8.5 or later

  This was discovered when trying to print language specific signs in this case Swedish ÅÄÖ in Excel. Other extended characters may also not print properly (for example accented characters in French).

• How do I install a Colour profile in W2k, XP?

• Mac OS X - Troubleshooting Okipage 8iM connection problems

  Applies to Mac OS X 10.2 or greater Okipage 8iM

• Mac OS X - Crash When Printing

  Applies to: Mac OS X 10.0 - 10.04, 10.1 (and greater)

• Mac OS - Custom Gamma Adjustments Do Not Work

  Applies to Mac OS PostScript Utility All languages of Mac OS except English

• How do I install my USB or parallel port printer on Windows 2000?

  Introduction This article describes the recommended method of installation for a locally connected (e.g. USB, parallel port) printer using Windows 2000. It is only applicable to the listed printers - for instructions which describe installation methods for other types of connection and printer, please refer to the shipped documentation.   The instructions differ, depending upon how the printer is connected to the PC. Please follow either the USB port installation or Parallel port installation instructions below, depending upon the intended method of connection to the printer.

• Bi-directional communication via Port9100 on TCP/IP

  Some of our printer network cards (NICs) support bi-directional communication via port 9100 on TCP/IP, but not all of them.

• Essential setting in Novel NetWare NDS&Q-Server environment

  When you want to connect your network printer to Novel NetWare by using NDS & Q-Server environment, the following setting is critical:- OkiLAN7100e+ ,7200e, 7300e, 8100e, B83e Printer name Print Server name and its NDS context NDS Tree OkiLAN310e+, OkiLAN320e and OkiLAN3100e Printer Server name and its NDS context NDS Tree name

• How to set the number of characters per line for PCL

• I have replaced the drum but the operator panel still shows "change drum". What should I do?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• Why is secure printing shaded out in the printer driver?

  Firstly, secure printing can only be performed when the optional HDD is installed.

• Why is my paper not feeding from the C5000 Multi-Purpose Tray?

• What is Fatal Error 111?

  Fatal Error 111 is displayed on the operation panel when the wrong type of Duplex Unit is fitted to the printer.

• Using PDF Direct Printing on Microsoft Windows

  PDF Direct Printing Utility Oki LPR Utility

• Using PDF Direct Printing on Mac OS & Mac OS X

  To use PDF Direct Printing, you must first install a printer driver for your Oki printer. Although the actual printer driver is not used for PDF Direct Printing, the driver must be installed so that your computer knows where to send the print job. Mac OS 9.x and earlier: Oki PostScript Utility Mac OS X: Using Print Center

• Support for PDF Direct Printing

• Other Ways to use PDF Direct Print

  You may also print PDF files directly using the email and FTP features of your printer's network card. To use these features, you need to set up the network card appropriately. Please see your printer network card User Guide for more information. Printing via Email Printing via FTP

• Mac OS: Printing Plug-ins - Installing and Configuring

  Applies to: Mac OS 9.x This information does not apply to Mac OS X.

• Mac OS - Transferring Customised Printer Gamma Curves between Macs

  Applies to: Mac OS 9.x and earlier, Classic environment Oki PostScript Utility

• Is there a Toner Save option in PCL and PS driver for C7000 and C9000?

  The Toner Save option causes less toner to be deposited on the page and thus brings the cost for printing the page down. It should be noted that colours may appear slightly fainter when they have been created using less toner. Also, the dither patterns may be slightly more coarse when selecting Toner Save in the printer driver. This is to ensure that the impact on colour reproduction is reduced to as little as possible while ensuring that less toner is used to reproduce the desired colours.

• How do I print the Euro symbol?

  In a Windows environment, the Euro symbol can be printed with the printer driver provided in the driver CD.

• Where is the best place to install my machine?

  When installing your machine you should:

• When Hebrew-OC or Hungarian-CWI is selected, some local characters cannot be printed

  Please set "Code Page Only" for "Setup"/"Select Language Set" in Menu

• What is top of form (TOF)?

  Top of Form (TOF) sets the print start position. The factory default is 1" from the top.

• What is the life expectancy of my consumables?

• There are dots missing in my printouts

  The head gap may not be set correctly.

• The printer needs paper, the alarm is not ON and I cannot load paper

• The printer does not print when the computer sends data

  Solution:

• The print quality and character pitch keys on the front panel do not work

  The Operator Panel Function in the printer menu can be used to disable these buttons (Limited Function).

• The alarm light is on and the character pitch 15 light is flashing

• The alarm light is on and the character pitch 10 light is flashing

• The alarm light is flashing

  Try turning the printer OFF and then back ON again.

• My word processor files do not print the way I have the menu and front panel set

  Settings in your software application can override settings in your printer driver. Your printer driver settings can override any settings from the printer menu or printer front panel.

• I have installed a new ribbon and the printing is smeared and streaked

  The ribbon shield (1) is either loose or missing.

• I'm getting strange symbols when I try to print

• How often should I clean the printer?

  You should clean the printer housing every six months (or after about 300 hours of operation).

• How do I load rear feed paper from the rear of the printer?

  These instructions assume you have ready access to the back of the printer. If you do not, go to 'How do I load rear feed paper from the front of the printer?'

• How do I load rear feed paper from the front of the printer?

  These instructions assume that you do not have ready access to the back of the printer. If you do, go to "How do I load rear feed paper from the rear of the printer?"

• How do I clear paper jams?

• Continuous-form paper sticks to the sheet guide

• Paper and Envelope Size Guide

  Paper & Envelope sizes

• How do I install colour profiles?

  Win 2k / XP

• What are printing plug-ins and what do they do?

  Applies to: Mac OS 9.x This information does not apply to Mac OS X.

• Mac OS 9.x / Classic - Unsupported Applications - Proof & Secure Print, Store to HDD

  Applies to: - Mac OS 9.x and lower, Classic environment - Microsoft Office 98 for Mac - Adobe Pagemaker 6.5

• How do I install and configure printing plug-ins?

  Applies to: Mac OS 9.x This information does not apply to Mac OS X.

• What is PDF Direct Printing?

• 

  The Power of Colour

  Why is colour important to your business?

• How do I make my presentations more effective?

  The superb print quality, speed and consistent vibrant colour makes Oki colour printers perfect for presentation documents - especially when timings are critical.

• Why would you want to print your letterheads in-house?

  Business works better in colour

• Why print invoices in colour?

  Invoices that are printed in colour give higher return rates and encourage quicker payment.

• How do I make my mail more effective?

  Printing envelopes

• How can I make my Direct Mail more effective?

  Oki printers enable the production of quality mailings on demand without time and cost constraints

• How do I make my own business cards?

  Oki Template Manager software is designed to enable you to print business cards with ease.

• How do I create high-impact point of sale material?

  Banner printing

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What is the toner capacity of the start-up toner cartridges?

• What is the duplex printer speed?

• Printing Booklets in Arabic

  If you want to print in Arabic where the back of the book is the front, carry out the following to reverse the booklet format:

• Mac OS X - Changing Default Paper Size

  Applies To: - Mac OS X 10.0 - 10.1.5 - Mac OS X 10.2 or greater

• How is printing carried out under Linux?

  Printers are accessed within Linux via a spooling mechanism. Jobs are saved in a temporary file and processed by a daemon. Each printer has a separate queue consisting of two parts: an entry in the /etc/printcap file where the queue is defined; and a directory where the print job has a data file and a control file.

• The "Pass Through" function does not work.

• Where can I get a Windows XP Driver for my Okipage 8p Plus?

  The OKIPAGE 8p driver should be used with the OKIPAGE 8p Plus under Windows XP.

• Error message under Windows XP

• How do I change the default paper size on my Mac?

  Below is an explaination on how to change the default settings for a Macintosh printer driver. Note: This information does not apply to MacOS X.

• What username and password combination do I use when applying configuration changes using a web browser?

  All Oki network printing devices support configuration changes via a standard web browser such as Internet Explorer or Netscape Navigator.

• Cannot print after an Application Crash - Mac OS X

  - Mac OS X (all versions)

• Solving PS Driver Issues by removing old Prefs (Mac OS 9.x)

  Applies to: - Printers that use Postscript printer drivers (either Apple LaserWriter or Adobe PostScript). - Mac OS 9.x and earlier, Mac OS X Classic

• Duplex Paper Sizes

  The following paper sizes are supported by the duplex option:

• Installation Instructions for JetSuite Pro (Version 2.2c ) under Windows XP

  Installation Install JetSuite on Windows XP using the following method mentioned below, starting at step 1.  

• Why do page counts not add up?

• How do I make a PostScript form and use the Storage Device Manager to download and test it ?

• How do I execute a PCL macro that has been downloaded to the printer?

  Selecting a PCL overlay is a two stage process.

• How can you check the amount of free space remaining on the printers hard disk?

  The status of the printers hard disk can be checked using the Storage Device Manager application as follows:

• Control Codes

  To print colour from DOS use the following ESC- codes:

• How do I de-install a driver?

  Deinstalling a driver uses the following Windows default method:

• How do I read the serial number on the EPC and toner?

• The Norwegian characters ÆØÅæøå are printed as [\]{|}

• The Norwegian characters Øø are printed as Yen and Cent characters

• Why are there tram-lines on my OHP printout?

• How does the printer print at different speeds for mono and colour?

  The engine detects if the page is all mono and increases the mechanism speed appropriately. You don't have to do anything.

• What setting do I use in the driver to get the best output?

• What is the life expectancy of consumables used in my printer?

  The life expectancy of C7000series printer toner cartridges, image drums, transfer belts and fuser units are listed below.

• What are the minimum and maximum paper weights that I can use in my printer?

• How many optional paper trays can I install in my product?

• What is "colour registration" and why is it important?

• What does it mean to "balance the colours" of my printer?

  Three primary colours (cyan, magenta and yellow) plus black mixed in appropriate proportions are used by the printer to print a wide range of colours. The relative density of each primary colour determines the actual colour printed. This property is known as colour balance.

• Printing booklets in Hebrew

  If you want to print in Hebrew where the back of the book is the front, carry out the following to reverse the booklet format:

• Do I have to reset the counters when I change the image drums?

  No.

• Why is there NO oil-roller in C7000 series printers?

  C7000 printers have no oil-roller resident in the printers.

• What type of network card should I use with my C7200/C7400?

  OkiLAN 7200e network card.

• What ports can I use to interface with my C7200/C7400?

  The printer automatically categorises data and prepares a variety of interfaces.

• What is the minimum paper size I can install in the C7200/C7400?

• What is the life expectancy of my C7200/C7400?

  The life expectancy of the C7000 series printer is:

• What is the maximum paper capacity for C7000 series printers with all optional paper trays installed?

• How long do the C7000 series printers take to warm up before printing a job?

• How can I increase the memory in my C7200/C7400 printer?

  Use only OKI approved Dual-Inline-Memory Modules (DIMMs). OKI approved DIMMs are available in 64MB, 128MB and 256MB modules. Please contact your dealer for purchasing information.

• Duplex printing for C7000 series?

  It is possible to print duplex with C7000 series printers.

• Can I install a hard disk drive in my C7200/C7400?

  A large volume 5GB hard disk is standard in C7400 and some versions of C7200.

• Can I replace my headed paper by using the C7200/C7400?

  Yes you can.

• What is "power save" mode?

  Power save mode is an energy saving feature of printers.

• What does "time to first print" mean?,

  Time to first print is the time taken (at room temperature) for the trailing edge of the first sheet of paper to exit the printer subsequent to the hopping roller beginning rotation.

• What does "screen matching mean" mean?

  Screen Matching is a condition where the printed colours resemble an on-screen (ie. monitor) display.

• We have problems when we connect an SIDM printer and a GDI printer at the same computer.

  Solution:

• I receive a communication error when printing, what do I do?

• I have a problem with conflicting ports, what should I do?

• How do I reset the "Change Drum" message?

• Which driver can I use under Win2000?

• When I try to print to my OKIOFFICE 84 using Jetsuite I get a port conflict or Device not connected error.

• There is no ringing signal in the faxphone when receiving an incoming phonecall.

• There is no reception (rx) / transmission (tx), what should I do?

• I can only make local telephone calls within my exchange, I cannot send or receive faxes or make long distance telephone calls.

• The paper does not feed from the Automatic Document Feeder (ADF) nor from the papertray.

• I have received an error stating wrong SIM-Card

• The paper does not feed from the Automatic Document Feeder (ADF)?

• How many sheets can be printed on one film ribbon?

• After replacing the toner we have noted dots on the page.

• What does MLETB07 and MLETB08 mean?

• I am printing different file types to my printer but the printer gets stuck in one emulation even although auto emulation is selected. What can I do?

  This problem can happen if the data being sent to the printer does not contain an end of job command explicitly. This can happen on some UNIX systems or even a Windows environment when sending data via FTP.

• How do I reset the network card to factory defaults?

• How do I print out the configurations for all of the network cards?

  A summary of the main configuration settings is printed out when you print the menu from the printers operation panel.

• How can I select which speed the network card operates at?

  The network card automatically detects which speed it can operate at. This cannot be manually configured.

• How can I print using TCP/IP from Windows 95/98?

• Does my Oki printer support DHCP?

  Yes, Oki Network printers support DHCP for IP address assignment.

• Can the IP address be assigned dynamically?

  Yes

• Can I use more than one protocol to print to my printer?

• Can I transfer a file to my printer using FTP?

• I cannot receive faxes and the display shows "Face up stacking switch output lever".

• How can I configure my printers IP address from a UNIX workstation or PC without the management software?

• Does the network card work in full or half duplex mode?

• Does my Oki printer support BOOTP?

• Can I print from multiple workstations at the same time?

  Yes, although the printer can only print one job at a time. The other jobs will be queued by the printer and printed out in turn.

• Which toner and image drum can I use for the OKIFAX 5700/5900?

• When printing I often get the message "Paper Stop".

• There is no transmission (tx) when connected to a PBX.

• The message "Change Toner" is constantly in the display.

• The message "Change Drum" is constantly in the display.

• The LCD shows toner low after being replaced

• The fax can send but does not receive or ring

• On my message confirmation report I get 21C0 when I try to fax to a new location

• On my message confirmation report I get 14C2 when connected via a PBX.

• My received documents are faint down one side.

• My printout is faded.

• My fax machine answers on receipt of a telephone call and immediately the caller hears fax tones.

• My copies have a black line running down the page

• I can hear noise from the power supply, what should I do?

• I can hear noise from the loudspeaker, what should I do?

• I am having problems with feeding from the paper tray.

• I am having problems with feeding from the Automatic Document Feeder.

• How do I connect the fax to a cellular phone?

• How do I configure the ISDN-card?

• Can I use the OKIOFFICE120 as a network printer?

• Can I plug a handset into the fax machine?

• As soon as I plug the fax into the wall, all extensions ring at the same time, when pressing on hook v request no dial tone can be heard.

• What should I do if the printout is smudged?

• The top part of the text is missing.

  Solution

• The menu light flashes on the printer and the printing stops.

• Is it possible to eject a sheet to the front with Cut Sheet Feeder installed when using the ML390fb/Ml320fb?

  No, you cannot eject a sheet to the front when you install Cut Sheet Feeder.

• Does my Oki printer support bar codes?

• The printer will not print the full width of my document in DOS.

• The printer is having problems feeding paper from the tray

  This can be caused by several factors:

• The printer does not communicate with the PC via the parallel interface.

• How do I reset the Drum Counter?

• How do I change/replace the Image Drum Cartridge?

• Do I have to use TCP/IP for SNMP?

  SNMP was designed by the Internet community and therefore was initially implemented over TCP/IP.

• The alarm light is on and the 15 CPI is flashing.

• When we select Hebrew-OC or Hungarian-CWI, some local characters cannot be printed.

• I cannot print from the parallel interface.

• How do I find out which emulations are supported on my printer?

  Put paper in the printer and power on holding the LF Button down.

• The LCD panel displays "FUSER LIFE", what does this mean?

• What is the difference between T.37 and T.38?

• Why am I unable to print on envelopes?

• There are small horizontal lines running completely through my printouts. There is no colour being printed in those areas. Is there anything I can do?

• The LCD panel displays error D6, D7, D8, D9.

• The LCD panel displays "OIL ROLLER LIFE" what does this mean?

• The LCD displays "CHANGE DRUM ", what does this mean?

• My printer prints stripes about the width of the ribbon on the output.

• I want to laminate the pictures I have printed. Is there anything special I need to do?

• I have transparencies that I wish to printout on my OKIPAGE 8c how do I set this up?

• I am getting poor print quality and occasionally the ribbons break.

• Why are the OKIPOS 80 series printers not supplied with a power supply?

• My printer appears to have 2 cash drawer connectors fitted, is this the case?

• Is it possible to use both cash drawers at the same time?

• Which printer driver can I use in DOS-applications?

• What does ERROR 71, 72 and 73 mean?

• The staus monitor displays a connection error.

• The red light is flashing on my printer.

• My printjobs are faint in certain areas all the way down the page.

• I installed a printer under Windows NT. The Windows test page sent to the printer shows "Letter tray Request" on the front panel.

  The problem is caused by a paper size mismatch. Use the following procedure can be used to fix the problem:

• I get a print underrun / overrun error, the output is like a barcode or the text is cropped.

• How do I printout the printers internal settings?

• How do I get different emulations on the printer?

• How do I uninstall my printer?

• My printer has the optional Postscript SIMM installed. When I send a print job I get a Postcript error in th LCD.

• I want to use the letter headed paper in the front tray and standard paper in tray 1, how do I set this up to switch automatically within an MS Word document?

• I get grey background when I print.

• Dye-sublimation option not functioning as expected

  You must install a new driver, monitor-software and select the OKI_LPT Port..

• Why are the colours printed different from those on the monitor?

  There will always be a difference between the two devices due to the fact that they use different technologies to represent colours.

• Printer has very small white specks throughout the printout, whats wrong?

• The printer is printing slower than it does in menu mode or slower than the specification.

  To ensure the fastest possible print speed:

• The Norwegian characters Øø are printed as Yen and Cent characters.

• How do I set the top form?

  This varies between printer models, however in the general case:

• The message "Manual Tray 1 letter request" appears on the operatoin panel when I send a print job.

• The Alarm-light is flashing and the Gothic and 15-lights are lit.

• The Norwegian characters ÆØÅæøå are printed as [\]{|}.

• I have replaced the drum but the operator panel still shows "change drum". What should I do?

  After the drum has been replaced, the drum counter should be reset.

• The printers LCD panel or status monitor displays "Change Drum". What should I do?

• The cash drawer connected to my printer does not operate

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