OKI CD Installer problem on Windows NT 4
30/10/2003
There is a known problem with the OKI CD Installer when using some Arabic and Hebrew enabled versions of Windows NT 4.
The symptoms of this problem are as follows:
1. Start the OKI CD Installer, e.g. from the CD frontend by clicking on the Install Printer Driver button.
2. Select the Network printer option. Click Next.
3. Ensure the Directly to the network using TCP/IP option is selected and click Next.
4. If the TCP/IP connection dialog is displayed, your system is not affected by this problem. If, however, the Local or network printer dialog is displayed, then your system exhibits the problem.
If this problem occurs on your system, then the recommended course of action is to install Internet Explorer version 4.01 or later. The latest version of Internet Explorer is available from the Microsoft website. If you do not have internet access, or would prefer not to download large files, then Internet Explorer updates are also packaged with several Microsoft products, such as Office 2000. It is not recommended, nor indeed possible in some cases, to update the file manually, as Windows DLLs are designed to be supplied as a package rather than individually.
This problem occurs because the OKI CD Installer uses the IP Address ActiveX control which is only implemented in version 4.71 or later of comctl32.dll (the 32 bit Windows Common Controls library). The version number can be found by viewing the Version tab of the file's properties in Windows Explorer. The file is located in the Windows system directory (e.g. c:\winnt\system32).
The problem is known to occur on Hebrew and Arabic enabled versions of Windows NT 4, even with Service Pack 6 installed. Other languages, e.g. English, are not affected by this problem.
